FREQUENTLY ASKED QUESTIONS
I have not received/forgotten my password for my membership account. How can I receive my password?
Where can I change/update my personal particulars?
You may wish to visit any of our boutiques and our friendly staff will be able to change/update your personal particulars for you directly into the system. Otherwise, simply email us.
I did not receive any promotional email and birthday reminders; how do I opt to receive email reminders in the future?
During registration of membership, you might have missed out the option to tick receive promotions via email/SMS/mail or excluded your email address in the membership form. You may visit any of our outlets and our friendly staff will assist you or log into your membership portal to update your communication preferences. Alternatively, simply email us.
Terms & Conditions
- Your HYSSES VIP membership is country specific and cannot be utilised in other countries
- All receipts that are intended for accumulation must be wholly made in the intended country to qualify for a VIP membership
- All receipts that are intended for accumulation must be at regular price without any membership discounts
- Additional 10% VIP membership discounts will not be applied to promotional offers unless otherwise stated
- Transactions involving redemption of 20% birthday month discount is not eligible for receipt accumulation for membership.
Accumulation of HYSSES $
- Purchases utilising the Birthday Month Discount will not be entitled to the accumulation of HYSSES $.
- HYSSES $ will not be issued for transaction involving redeeming or collecting of Sands Rewards dollars and/or Sands points.
- HYSSES $ are non-transferable and non-refundable
- HYSSES $ will not be issued when payment is made with any forms of vouchers.
- HYSSES $ will not be issued for transactions involving membership registration
- HYSSES $ accumulation is applicable for all purchases except new arrivals, repair parts/services, workshop fees/services, shipping charges and birthday month purchase.
- HYSSES $ may be accumulated and redeemed in the e-store within the country they registered the membership except shipping charges.
Redemption of HYSSES $
- HYSSES $ redemption is only applicable for regular-priced items only.
- HYSSES $ cannot be used in conjunction with other discounts (including Birthday month and other VIP discounts/ promotions/ privileges and/or vouchers)
- HYSSES $ must be utilized within the same day during the point of redemption
- HYSSES $ is not redeemable for transaction involving redeeming or collecting of Sands Rewards dollars and/or Sands points.
- HYSSES $ redemption is only applicable for regular-priced items, repair parts/services and workshop fees/services. (birthday month purchase?)
- Purchases utilising HYSSES $ will be converted to store credits in events of refunds or exchanges.
Redemption of Birthday Month Discount
- NRIC (Identification Card) has to be presented for identification and validation of birthday month.
- Birthday Month Discount is for one-time purchase and is valid only during member’s birthday month.
- Birthday Month Discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.
- Purchases utilizing the Birthday Month Discount will not be entitled to the point-accumulation of HYSSES Rewards.
Sharing of your HYSSES membership privileges
Only the year-long 10% discount on the regular price item entitlement can be share with HYSSES members’ friends and family members. HYSSES membership number has to be presented to our retail assistant during the point of purchase to validate the discount. Discount will not be process after receipt has been issued.
- Friends and family members who are utilizing a member’s privilege will not be entitled to redeem the member’s birthday month discount and rewards voucher.
- Friends and family members who have made purchases using the member’s privilege will not be allowed to accumulate those receipts to join as a member.
HYSSES Singapore reserves the right to vary/ amend and/ or withdraw the terms & conditions without prior notice.